The course provides a history of quality and examines a wide variety of philosophies, concepts, and techniques for managing, controlling and improving quality. The topics include the definition of quality, total quality management (TQM), an overview of the quality movement, the concept of complete customer satisfaction, quality costs; and TQM implementation process. Students will become familiar with quality tools and charting techniques, national and international quality standards, productivity and quality leverage, and data collection and analysis. Student will also be introduced to current methodologies such as Six sigma, TQM, Lean Manufacturing, and value Engineering.
- Teacher: Dr.khaled odeh